Filling Potholes: Analyzing the City of Houston's Response
Report by Kelsey A. Walker, Dr. Kyle K. Shelton
February 2016
Kinder Institute for Urban Research (Houston)
Mayor Sylvester Turner’s pledge to quickly respond to citizens’ pothole complaints spurred the creation of the City’s Potholes Tracker website (www.houstontx.gov/potholes), which displays various information about the outcome of potholes reported via 311. The City of Houston requested that the Kinder Institute conduct an independent analysis of the numbers presented on the site by examining data collected between January 4 and January 21, 2016.